Expressions of Interest - Early Resolution

Location: Docklands, Victoria AU


Job Number: 200

External Description:

Want to be part of the TIO Team in 2020?

Express your interest for future roles in Early Resolution

We are always on the lookout for enthusiastic customer service professionals who want to be part of a passionate and supportive team.

As we head towards 2020, we want to know we have the right people interested for future roles in the new year.

  • 6 Months Temp (Potential to become Fixed-term or Permanent)
  • Hourly Rate $31.75 + Super
  • Part and Full-time options available
  • Mon - Fri | 9.00 - 5.45pm or 10am - 3pm or 3 full days
  • Smart casual dress code
  • Close to Southern Cross Station

About an Early Resolution Officer

As an Early Resolution Officer you will be use your highly developed communication and written skills to respond to consumer complaints both over the phone and by email. You’ll use excellent problem solving skills to assess complaints and determine if the matter is in the TIO jurisdiction.

You'll educate and guide consumers through the complaint process as well as adapt your communication skills to meet consumer needs.

This role isn't just about complaints, it's about providing quality interactions with consumers and ensuring their complaint is captured professionally and accurately.

What do you need

With a natural passion for people you'll have a minimum of two years customer service experience, exposure to dealing with complaints and ideally in a phone based role.

You’ll be a confident communicator with the ability to quickly adjust your communication style to meet the needs of consumers as well demonstrate independence and the ability to remain impartial.

Working in a regulatory based environment such as another Ombudsman scheme, superannuation, utilities, banking or legal would be an advantage.

What do we offer

  • Welcome induction and ongoing training
  • Friendly, social and supportive team environment
  • Free daily fruit provided
  • Subsidised onsite massage
  • Monthly social events

Expressing your interest

If you'd like to express your interest in a future customer service position, click on the relevant link and submit your application remembering to include a recent copy of your resume. We will review your CV and if we feel suitable will retain your details for future positions as they become available. If you haven't quite met the criteria we will let you know in writing.  

Please note: For (Temp) Early Resolution Officers, we use the payroll services of Randstad Sourceright. Temporary contracts are payrolled via Randstad.

The Telecommunications Industry Ombudsman is an equal opportunity employer and is committed to an inclusive workplace culture that is accessible, safe and embraces and celebrates diversity.  We welcome applications from all sectors of the community, including Aboriginal and Torres Strait Islander peoples, because we believe diverse cultures, opinions and experiences will enrich our team, and best represent our consumers, members and partners across Australia.  

As part of the screening process, candidates will be required to complete a satisfactory National Police Check, sign our Code of Conduct, and where necessary undergo psychometric testing.

Job Number: 200

Community / Marketing Title: Expressions of Interest - Early Resolution

Location_formattedLocationLong: Docklands, Victoria AU

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